Products
What is ESP
Utilizing state-of-the-art technology, ESP Digital Media was developed to create a new ( Hospitality restaurant casino food and beverage gaming clinic health care outpatient inpatient ) guest experience providing digital media and promotions, improved service and guest satisfaction, feedback and survey information, and manage labor efficiencies.
Part digital table tent, and part guest communication device; ESP Digital Media provides an entirely new way to enhance ( Hospitality restaurant casino food and beverage gaming clinic health care outpatient inpatient ) guest satisfaction and drive sales and guest retention.
Inform
Entertain
Engage
Influence
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Digital Advertising Medium
ESP Digital Media showcases menu items, premier content programs, and national advertising in a completely new medium. Use the state-of-the-art digital display to promote your brand to engage your guests and drive sales. Each and every guest in your restaurant can interact with your brand and offerings to drive consideration, engagement and conversion. More than a table tent; our digital media promotes your national campaigns as well as powerful brand advertising from our list of partners. With ESP, marketers can target media (video and still images) to specific minutes in the dining experience. The results are considerably higher impact promotions than traditional table tents. more + -
Reporting Application and Staff Reports
ESP automates the gathering and monitoring of guest feedback, survey scores, and staff performance related data to provide an integral resource of chain-wide benchmarking reports for analysis and future planning. ESP offers truly unique real time alerts to the watches, as well as trend reports for all levels of management. Imagine the value of managers being immediatly alerted if a guest indicates a negative intent to return on the Table Hub survey, or if a table has not been greeted by a server on time. Through the ESP Restaurant Portal, managers will have a wealth of valuable reports available for monitoring restaurant success metrics. more + -
Hospitality ( restaurant casino food and beverage gaming clinic health care outpatient inpatient ) Communication System
ESP connects servers, management, and guests with seamless communication that provides better service and guest satisfaction. Give each and every restaurant guest a customized service experience. ESP creates a bubble inside the restaurant so the host, servers and customers are connected for over-the-top service and complete satisfaction. Position your company as a service leader by connecting guests wirelessly to their server. 90% of guests surveyed say they like ESP and the results show for it: up to a 43% drop in guest complaints. Keep the Front of House and Back of House wirelessly connected at all time while you staff is automtically updated regarding seating patterns and guest needs. -
Host Station Management System
With instant, automatic table status changes on the Host Screen terminal and wireless alerts from the kitchen and bar, the Front of house and Back of house move in sync. The results are up to a 6 minute reduction in overall turn time. Use Real time information to manage the guest wait times and experiences. With ESP, you have complete control of the guest flow and can monitor the specific sequence of every guests dining experience. While the ESP system automatically updates table status, use the fullt integrated table management program to reduce wait times.
What can ESP do for the Hospitality Indsutry ( restaurant casino food and beverage gaming clinic health care outpatient inpatient )
- Offer Premier Content
- Conduct Demographic Studies
- Ensure Performance Management
- Provide Labor Management
- Conduct Employee Surveys
- Provide Employee Training
- Utilize Efficiency Reporting
- Increase Speed of Service
- Ensure Guest Satisfaction
- Capture Guest Surveys
- Collect AAU Data (Awareness, Attitude, Usage)
- Explore R&D Feedback
- Provide Digital Media
- Improve Guest Experience
- Experience Digital Enterntainment
- Introduce Last Alerts
- Create Digital Table tents
- Control Training
- Capture Powerful Information
ESP Services
- Premium Phone Support
- Depot Management
- Time & Survey Reporting
- National Benchmark Reports
- E - Learning Solutions
- Real Time Updates and Reports
- Track Completion Levels
- Tech-Savvy Staff
- Labor Solutions
- Greater Efficiencies
- Identify Opportunities for Leaner Staffing
